OCI recently installed two new software systems that will greatly improve our customer service.

First is a powerful on-line survey tool called Vanguard Vista. OCI will use this tool primarily to send Quality Assurance questionnaires to customers by email to assess our performance on proposal support assignments. Vanguard Vista interfaces closely with our enterprise software engine, SalesForce, and will let us evaluate our performance on customer engagements in a manner that is quicker and more reliable than the current system it replaces.

Second, OCI has set up an online consultant portal. This secure portal will allow our consultants to instantly post their availability to OCI.  OCI's inside Sales Manager, Silvia Morales, said, "This portal will help us staff customer assignments faster, because we will know immediately which consultants are available."