30 years in the business has told us . . . many customers have a fear of calling for consultant help.  Will they take forever?  Will their reps not understand?  Are my odds of getting the right consultant any better than a crap shoot?

This is to introduce a 3d party survey attesting to results . . . and two stellar sales personnel just added to the team.

OCI Customer Survey – February – March 2017

John Schultz – NetStrategies – McLean, Virginia

We have just seen United Airlines make a wild misstep in customer service.  To ensure they stay on track, OCI hired us to talk to their customers.  Find out how they are doing . . . and what they can do better.

Here is a summary of our findings:

  1. We can depend on OCI to “provide the right consultant” and “at a reasonable price”
  2. They are fast, and can get us the talent next day
  3. The sales people treat us right and solve problems
  4. “keep doing what you are doing”


Scott Schneider – VP of Business Development

Scott Schneider is a solution sales person who brings a Generation Y upgrade to OCI.  Company president Russell Smith said, “Scott had a history of making goal during 14 years at AT&T.  He is a person of stature and capability.  We expect him to help lead us into a new era of customer service.”

 


Akin Walker – Sales Operations Manager
Akin Walker is an Inside Sales Manager who brings a millennial perspective to the sales team.  Besides being your best friend on the phone, he has a background in technology sales.  His former employers said, “I really wish we had an opening for him now.”